Call Audit Dashboard
Live
Total Calls
248
+12% this week
Avg Score
74/100
+3 pts vs last week
Flagged Calls
31
Needs review
Script Compliance
81%
+5% vs last week
Converted
67
27% conv. rate

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Audio Intelligence Analysis
Agent Voice Level
72 dB
Optimal
Avg volume
72 dB
Peak volume
89 dB
Clarity score
84%
Filler words
23x
Talking speed
148 wpm
Agent Position Detection
Sitting
Walking
Standing
Detected: Walking — 87% confidence
Sitting detected
12%
Walking detected
87%
Standing detected
1%
In vehicle
0%
Agent was walking during call — may affect focus
Background Noise Detection
Traffic noise
High
Crowd noise
Med
Wind / outdoors
Med
Animal sounds
Low
Music / TV
Low
Kids / crying
None
Keyboard / typing
Low
Echo / reverb
Low
High background noise may reduce lead trust & quality
Avg Score Breakdown
Script adherence84%
Tone & professionalism78%
Objection handling61%
Closing technique55%
Lead qualification72%
Voice clarity84%
Background noise impact38%
Agent position quality62%
Agent Leaderboard
AgentCallsScorePositionNoise
MRMarcus R. 52 91 Sitting Clean
LKLisa K. 48 87 Sitting Clean
JTJames T. 61 69 Standing Medium
ACAnya C. 44 54 Walking High
DMDerek M. 43 73 Walking Medium
Recent Audited Calls
54
Score
Anya C. — Lead #4821 · HVAC
Today 2:14 PM 4m 32s Walking High noise Outdoor
No opening script Lost objection No close attempt Walking during call Traffic background 89dB peak
91
Score
Marcus R. — Lead #4819 · Water Damage
Today 1:05 PM 7m 14s Sitting Clean audio Indoor
Full script followed Objection handled Strong close Sitting — focused No background noise Top performer
69
Score
James T. — Lead #4817 · Handyman
Today 11:42 AM 5m 09s Standing Crowd noise
Rushed pitch Script followed Weak close Standing — some movement Crowd in background 148 wpm — slightly fast
87
Score
Lisa K. — Lead #4815 · HVAC
Yesterday 4:30 PM 6m 55s Sitting Clean audio
Full script Good tone Minor objection miss Sitting — focused No noise
73
Score
Derek M. — Lead #4812 · Solar
Yesterday 2:10 PM 4m 48s Walking Wind noise
Skipped opening Walking during call Wind interference Good rebuttal Soft close
Top Issues This Week
Agents skipping the closing attempt on 34% of calls
Affected: Anya C., Derek M., James T.
34%
Agents walking during calls — reduces focus and audio quality
Affected: Anya C., Derek M.
2
High background noise detected — traffic, crowd, outdoor calls
Affected: Anya C., Derek M., James T.
3
Weak objection handling — price objections not countered
Affected: Anya C., James T.
2
Opening script not fully used on 19% of calls
Affected: Derek M., Anya C.
19%
Average call duration below 5 min — leads not fully qualified
Affected: All flagged agents
4m